Delivery and terms of sale

Express Delivery

  • Delivery via UPS or DHL within 2-5 working days.
  • Delivery times are calculated from the date on which the order is confirmed by our Customer Service team.

 

Secure Payment

  • 3-D Secure system
 

Refunds and Exchanges

  • Customers have 14 working days from the delivery date to contact our Customer Service team to request a return.
  • The items must be returned in their original condition and packaging. Returns must be packed appropriately in order to preserve the items.
  • Refunds and exchanges are subject to quality assessments carried out by SILVANO LATTANZI.

Further Information on Refunds and Exchanges

 

Exchanges

  • Items can be exchanged for a different size or for a different product of the same value.
  • Items can be exchanged for items of a higher value if the price difference is paid by the customer.
  • If the order is already out for delivery, customers must wait until they have received the items before requesting an exchange.
  • After receiving authorisation from our customer-service team, the customer may proceed with shipping to the address provided.
  • The items must be returned in their original condition and packaging. Returns must be packed appropriately in order to preserve the items.
  • Once we receive the items they will be inspected in order to check that they are in their original condition; if the items pass this quality assessment the exchange will go ahead.
  • If the items are not in their original condition they will be sent back to the customer and the exchange will not go ahead.
 

Refunds

  • Customers have 14 working days from the delivery date to contact our customer-service team to return their items.
  • If the order is already out for delivery, customers must wait until they have received the items before requesting a refund.
  • After receiving authorisation from our customer-service team, the customer may proceed with shipping to the address provided.
  • The items must be returned in their original condition and packaging. Returns must be packed appropriately in order to preserve the items.
  • Refunds and exchanges are subject to quality assessments carried out by SILVANO LATTANZI.
  • The money will be refunded to the credit card used to purchase the items, or via bank transfer, within 40 days from when the company accepts the refund request.
  • If the returned items are not in their original condition, they will be sent back to the customer and no refund will be given.

 

Refunds and exchanges cannot be carried out in the following cases: (insert clearly and in bold)

  • items that are not in their original condition
  • items received as gifts (for which exchanges are available in line with the above-mentioned criteria)
  • items that are customised or made to measure;
    In both cases (exchange or refund) the shipping costs incurred for returning the items will be refunded if the items are returned due to a defect (e.g. a product error, damaged items, etc.).
    The company will not be responsible for the loss of the items the customer is returning. The customer takes all responsibility for the shipping methods used to return the items.